Stopped working after 1 week, but great customer service
While it worked, it was a great machine. The coffee was great and so was the hot chocolate. Very convenient for the whole family. I even found K-cups at my local Stop and Shop grocery store for only 5.99 for a box of 12.
I received this for Christmas and it stopped working on New Year's day. Machine rumbles displaying "Not Ready" then shuts off. After keeping it powered off for about an hour it started working again, but then konked out, once again, mid brew. I wrote to customer service on Keurig's website and didn't get a reply after 5 days, so I called their 866 number.
After waiting on hold for approx. an hour for a technician, I was told that I was not allowed to wait any longer on hold and that they would call me back after 24 to 48 hours. The person I spoke to said that they have had an influx of calls with this problem since Christmas. Must be a bad batch that went out. I was also told that if they had replied by email, they would have told me to...
Same as the others... don't buy the Costco unit!!!
I too loved the unit... while it worked. Went through two units, both ended up being returned to Costco after repeatedly shutting off. I want to buy another Keurig since these things are great when they work, but am a little gun shy now.
I will wait and see if they get these straightened out. Don't even bother rolling the dice on this one... it's not a great deal if it doesn't work!!!
All B-77 models are defective
DO NOT BUY THIS MODEL!!!ALL OF THE B-77 models are defective and will need replaced!! try buying another KEURIG model JUST NOT THE B-77
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